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Refund, Returns, and Cancellation Policy

Refund, Returns, and Cancellation Policy

Hello and welcome to! We are dedicated to assuring your pleasure with every purchase of OEM (Original Equipment Manufacturer) and Aftermarket truck parts from well-known companies all around the world. This policy defines our approach to refunds, returns, and cancellations to help you understand our procedure.

Returns Policy

We recognize that there may be times when you need to request a refund for your purchase. Our return policy applies to the following situations:

  • If you get a defective or damaged product, you may be eligible for a full refund or a replacement, subject to inspection and verification.
  • If you receive the incorrect product, we will arrange for its return and either issue a refund or provide the proper goods, depending on your desire.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company: PARTS N SPARE L.L.C-FZ, Business Centre 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
  • Goods: Items offered for sale on the Service.
  • Orders: Request by You to purchase Goods from Us.
  • Service: The Website.
  • Website:, accessible from
  • You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your purchase is final and non-refundable. Subject to the other Terms and Conditions, no product may be returned. Refunds only occur in case of damages and issues as detailed below and will be done only through the Original Mode of Payment. Please allow for up to 15 working days for the refund transfer to be completed.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be responsible for checking the product once received and in case there is any issue with the product, you must take a photo immediately of the product and email us at detailing the order number, the issue with the product, and the photo. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancellation Policy

We understand that sometimes you must cancel an order. Requests for cancellation are subject to the following conditions:

  • Before Shipment: You can cancel your order before it is shipped. If your cancellation is approved, you will receive a full refund.
  • If the order has already shipped, the cancellation will be handled as a return, and our returns policy will apply.

Process for Refunds, Returns, and Cancellations

To request a refund, return, or cancellation, please follow these steps:

  • Contact Customer Support: Send an email or call our customer service staff, detailing your order and the reason for your request.
  • Verification: Our team will analyze your request and, if necessary, accompany you through the processing processes.
  • Return Shipment: If a return is accepted, return the merchandise according to the instructions provided.

Conditions for Eligibility

To be eligible for a refund, return, or cancellation, you must first:

  • All accessories, manuals, and packaging must be present, and the product must be in its original condition.
  • Requests must be made within the specified period based on the type of request and the product category.