Delivery and Shipping

Shipping Destination

We provide worldwide shipping and offer genuine truck components to various international locations. Our aim is to ensure prompt and secure delivery of your purchased products regardless of your location.

Within the UAE

For deliveries within UAE cities, you can expect your order to arrive within 1 to 2 working days, with no additional charge for shipping. Deliveries are handled either by our dedicated delivery team or through reputable third-party couriers.

Around the World

Our commitment to worldwide accessibility means we cater to customers globally. Please note, however, that the free delivery service within the UAE does not apply to international orders. Shipping fees will be clearly outlined during the checkout process, depending on your location. These charges are determined based on factors such as product dimensions, weight, and order value.

• For international shipments, we utilize a variety of freight options, including road, sea, and air transport, through our trusted logistics partners.

International Shipping Information

Please be aware that international shipments may be subject to specific rules and restrictions imposed by the destination country. Additionally, you may incur additional taxes and duties for which we bear no responsibility or control. It is imperative to familiarize yourself with the relevant laws governing imports in your country of residence and to assume responsibility for any associated costs or taxes.

Key Delivery Information

To ensure seamless delivery, it is crucial to provide comprehensive delivery address details along with your contact information. Failure to provide complete information may result in delays, and you may be required to furnish missing details upon request.

Shipping Methods

We use a variety of shipping methods to meet a variety of delivery needs and preferences. Depending on the destination and urgency of the order, these methods may include:

• Ordinary shipping
• Express shipping
• Air freight
• Sea freight
• Other acceptable options

Shipping Costs

Shipping costs are calculated based on several factors, including:

• The shipping method chosen
• The destination address
• The weight and dimensions of the package
• Any applicable customs or import duties.

Order Processing Time

When you place an order, our team works hard to process and prepare it for dispatch. Order processing time includes confirming product availability, packing, and completing any relevant documents.

Estimated Delivery Time

During the checkout process, the expected delivery time is offered based on the shipping method chosen and the destination address. Please keep in mind that this is an estimate, and real delivery periods may vary owing to customs clearance, transportation delays, and unforeseen situations.

Tracking Information

As soon as your order is sent, we will send you tracking information. This information can be used to follow the progress of your package and the projected delivery date.

Delivery Completion

Delivery is considered complete once the package is handed over to the customer or the designated recipient at the provided shipping address. We are not responsible for any theft, damage, or loss that may occur after the delivery is completed.

Customs and Import Duties

Customs and import duties, if applicable, are the customer's responsibility. These fees vary by destination country and are beyond our control. For information on potential duties, please contact your local customs office.

Shipping Issues and Support

If you encounter any problems with shipment or delivery, or if you have any questions about your order, please contact our customer service team at +971 50 697 6626. We are here to help you and ensure a pleasant shipping experience.

In-store Pick-up

Ras Al Khaimah

Euro Trucks Spare Parts LLC Warehouse, Al Felyyah, Behin Al Fulaya Plaza, Ras Al Khaimah

Phone Number: +971508714626

Delivery Intervals: 09:00 – 13:00 | 16:00 – 21:00. Sunday - off

Dubai

Euro Trucks Branch, Ras Al Khor Industrial Area 2

Phone Number: +971588424618

Delivery Intervals: 09:00 – 13:00 | 14:00 – 20:00. Sunday - off